Dealing with Bullying & Harassment at Work

This is a basic awareness workshop for all staff, delivered in a facilitative way to engage people in discussion about an often difficult and emotive subject. The facilitator is experienced at managing people’s emotions, different points of view and defensive behaviour. The workshop is safe (no blaming and shaming) and works toward gaining aligned perceptions and personal commitments to zero tolerance of bullying and harassment.

Content

  • What bullying and harassment is and is not
  • Definition elements
  • Effects on people and organisational culture
  • Types of perpetrators
  • Options for dealing with it - personally, informally, formally

Outcomes

  • Identification of inappropriate behaviours
  • Understanding of dynamics of bullying and harassment
  • Alignment to a zero tolerance culture
  • Advantages and disadvantages of various options
  • Basic skill of challenging inappropriate behaviour

1/2 Day Workshop
Time: 3 - 4 hrs
Numbers: Up to 16 attendees


Managing Bullying and Harassment at Work

This is a workshop for managers, supervisors, or team leaders. It takes the basic awareness material of identification of bullying and harassment, effects on people and organisations, options for individuals to deal with bullying and harassment, and includes additional material to help equip managers to address bullying and harassment effectively. Attendees will explore traps and pitfalls as well as explore how to challenge behaviour and how to intervene to “nip things in the bud” and resolve issues between people. Attendees will also have a chance to look at their own behaviour as managers, and consider what they can do to lessen the likelihood that someone may perceive them as a bully or harasser.

Content

  • What bullying and harassment is and is not
  • Definition elements
  • Effects on people and organisational culture
  • Types of perpetrators
  • Options for dealing with it – personally, informally, formally
  • Managerial interventions that nip things in the bud
  • Traps and pitfalls
  • Assertive proactive management versus bullying or harassing

Outcomes

  • Identification of inappropriate behaviours
  • Understanding of dynamics of bullying and harassment
  • Alignment to a zero tolerance culture
  • Advantages and disadvantages of various options
  • Basic skill of challenging inappropriate behaviour
  • Processes for addressing bullying or harassment
  • Understanding differences between managers and bullies
"Thanks Hadyn for the course that you ran yesterday in Auckland. I have attended a couple of courses similar in nature before although none were as comprehensive and pragmatic." Stuart Brown. HR Advisor. Opus International Consultants Ltd.

1 day Workshop
Time: 8.30am - 4.30pm
Numbers: Up to 12 attendees


Equipping Contact Persons at Work

Contact persons are employees within an organisation who are trained to be first points of contact for anyone who wants to talk about bullying or harassment issues, and who may not be ready to raise issues with management. The Contact person’s role involves provision of information and basic support within the work environment. Contact persons are trained to listen non-judgmentally, provide information on workplace bullying and harassment, discuss options with people, assist in decision making, and maintain strict confidentiality. They also act as catalysts for change, challenging mind-sets and spreading the message of zero tolerance.

Content

  • The role of a Contact Person within an organisation
  • Key attributes of Contact Persons
  • What bullying and harassment is and is not
  • Definition elements
  • Effects on people and organisational culture
  • Types of perpetrators
  • Options for dealing with it – personally, informally, formally
  • Managerial interventions that nip things in the bud
  • Traps and pitfalls
  • Confidentiality and privacy, defamation traps
  • Personal safety and boundary management
  • Listening skills – facilitating rather than fixing
  • Process outline
  • Support and accountability

2 day workshop
Time: 8.30am - 4.30pm
Numbers: Up to 12 attendees


Investigating Complaints in Workplaces

This workshop is aimed at Human Resource managers or senior managers who manage formal complaints of bullying or harassment. It focuses on the process of investigation and the skills necessary to manage interviews and weigh evidence.

Content

  • What bullying and harassment is and is not
  • Definition elements
  • Effects on people and organisational culture
  • Types of perpetrators
  • Options for dealing with it – personally, informally, formally
  • Managing a formal investigation
  • Procedural fairness
  • Interviewing
  • Weighing evidence
  • Burden of proof
  • Reports
  • Closure

1 day workshop
Time: 8.30am - 4.30pm
Numbers: Up to 12 attendees


Mediating Conflicts at Work

This is a basic entry level workshop designed to equip people to conduct in-house mediations and facilitated discussions at work.

This is a basic entry level workshop designed to equip people to conduct in-house mediations at work, whether they be shuttle mediation, direct mediation or round-table mediation. It is skills based and theoretical. Attendees will be provided with the opportunity to develop their skills and to facilitate a process of conflict resolution.

Content

  • The dynamics of conflict
  • Approaches to conflict
  • Mapping conflicts and understanding the elements in a conflict
  • Role theory in relation to conflict
  • Addressing power in conflict
  • Using high level listening skills
  • Coaching people to speak clearly
  • The role of a mediator and the skills required to perform this role.
  • Mediative processes including direct, shuttle and roundtable mediation.

2 day workshop
Time: 8.30am - 4.30pm
Numbers: Up to 12 attendees


Online Training

While we think it is better to have facilitated workshops for staff that involve discussion and the challenging of beliefs and ideas, some organisations also want a quick online version that can be used in induction training.

WAVE can provide an online training component. Please enquire about this info@wave.org.nz.


Other Workshops

WAVE offers other workshops in areas such as;

  • Communication skills
  • Assertiveness
  • Stress management
  • Anger management
  • Facilitation skills

We can design workshops to suit the specific needs of your team or group.