Dealing with Bullying & Harassment at Work
This is a basic awareness workshop for all staff, delivered in a facilitative way to engage people in discussion about an often difficult and emotive subject. The facilitator is experienced at managing people’s emotions, different points of view and defensive behaviour. The workshop is safe (no blaming and shaming) and works toward gaining aligned perceptions and personal commitments to zero tolerance of bullying and harassment.
Content
What bullying and harassment is and is not
Definition elements
Effects on people and organisational culture
Types of perpetrators
Options for dealing with it - personally, informally, formally
Outcomes
Identification of inappropriate behaviours
Understanding of dynamics of bullying and harassment
Alignment to a zero tolerance culture
Advantages and disadvantages of various options
Basic skill of challenging inappropriate behaviour
1/2 Day Workshop
Time: 3 - 4 hrs
Numbers: Up to 16 attendees
Managing Bullying and Harassment at Work
This is a workshop for managers, supervisors, or team leaders. It takes the basic awareness material of identification of bullying and harassment, effects on people and organisations, options for individuals to deal with bullying and harassment, and includes additional material to help equip managers to address bullying and harassment effectively. Attendees will explore traps and pitfalls as well as explore how to challenge behaviour and how to intervene to “nip things in the bud” and resolve issues between people. Attendees will also have a chance to look at their own behaviour as managers, and consider what they can do to lessen the likelihood that someone may perceive them as a bully or harasser.
Content
What bullying and harassment is and is not
Definition elements
Effects on people and organisational culture
Types of perpetrators
Options for dealing with it – personally, informally, formally
Managerial interventions that nip things in the bud
Traps and pitfalls
Assertive proactive management versus bullying or harassing
Outcomes
Identification of inappropriate behaviours
Understanding of dynamics of bullying and harassment
Alignment to a zero tolerance culture
Advantages and disadvantages of various options
Basic skill of challenging inappropriate behaviour
Processes for addressing bullying or harassment
Understanding differences between managers and bullies
"Thanks Hadyn for the course that you ran yesterday in Auckland. I have attended a couple of courses similar in nature before although none were as comprehensive and pragmatic." Stuart Brown. HR Advisor. Opus International Consultants Ltd.
1 day Workshop
Time: 8.30am - 4.30pm
Numbers: Up to 12 attendees
Equipping Contact Persons at Work
Contact persons are employees within an organisation who are trained to be first points of contact for anyone who wants to talk about bullying or harassment issues, and who may not be ready to raise issues with management. The Contact person’s role involves provision of information and basic support within the work environment. Contact persons are trained to listen non-judgmentally, provide information on workplace bullying and harassment, discuss options with people, assist in decision making, and maintain strict confidentiality. They also act as catalysts for change, challenging mind-sets and spreading the message of zero tolerance.
Content
The role of a Contact Person within an organisation
Key attributes of Contact Persons
What bullying and harassment is and is not
Definition elements
Effects on people and organisational culture
Types of perpetrators
Options for dealing with it – personally, informally, formally
Managerial interventions that nip things in the bud
Traps and pitfalls
Confidentiality and privacy, defamation traps
Personal safety and boundary management
Listening skills – facilitating rather than fixing
Process outline
Support and accountability
2 day workshop
Time: 8.30am - 4.30pm
Numbers: Up to 12 attendees
Investigating Complaints in Workplaces
This workshop is aimed at Human Resource managers or senior managers who manage formal complaints of bullying or harassment. It focuses on the process of investigation and the skills necessary to manage interviews and weigh evidence.
Content
What bullying and harassment is and is not
Definition elements
Effects on people and organisational culture
Types of perpetrators
Options for dealing with it – personally, informally, formally
Managing a formal investigation
Procedural fairness
Interviewing
Weighing evidence
Burden of proof
Reports
Closure
1 day workshop
Time: 8.30am - 4.30pm
Numbers: Up to 12 attendees
Mediating Conflicts at Work
This is a basic entry level workshop designed to equip people to conduct in-house mediations and facilitated discussions at work.
This is a basic entry level workshop designed to equip people to conduct in-house mediations at work, whether they be shuttle mediation, direct mediation or round-table mediation. It is skills based and theoretical. Attendees will be provided with the opportunity to develop their skills and to facilitate a process of conflict resolution.
Content
The dynamics of conflict
Approaches to conflict
Mapping conflicts and understanding the elements in a conflict
Role theory in relation to conflict
Addressing power in conflict
Using high level listening skills
Coaching people to speak clearly
The role of a mediator and the skills required to perform this role.
Mediative processes including direct, shuttle and roundtable mediation.
2 day workshop
Time: 8.30am - 4.30pm
Numbers: Up to 12 attendees
Online Training
While we think it is better to have facilitated workshops for staff that involve discussion and the challenging of beliefs and ideas, some organisations also want a quick online version that can be used in induction training.
WAVE can provide an online training component. Please enquire about this info@wave.org.nz.
Preventing Workplace Bullying and Harassment
An Online Training Programme for New Zealand Workplaces
WORKSAFE NZ states that workplace bullying and harassment are hazards that employers need to be able to address. This online training tool is a way for your organisation to train staff so they can identify the behaviours associated with these psycho-social hazards and understand how to respond constructively and help prevent these destructive behaviours in their workplaces.
Hadyn Olsen is recognised as an experienced specialist who has worked with many New Zealand organisations since 2003 to address issues involving workplace bullying and harassment. His work with WAVE (Workplaces Against Violence in Employment) has included staff and managerial training, manager coaching, complaints investigations, mediation and facilitating processes to resolve issues of bullying and harassment. He is the author of two books.
Help prevent workplace bullying and harassment by adding this 25-minute training package to your organisation’s Health and Safety training package.
To discuss costs and how to enrol, email info@wave.org.nz.
Other Workshops
WAVE offers other workshops in areas such as;
Communication skills
Assertiveness
Stress management
Anger management
Facilitation skills
We can design workshops to suit the specific needs of your team or group.